Qualifications for Position: Proficiency with Windows environments including Microsoft Word and Excel Basic knowledge of Google Apps for Education (Mail, Calendar, Contacts, Drive, Sheets, Docs, and Slides) Very strong problem solving/troubleshooting skills are a must Ability to work independently, without close supervision Able to sit for long periods of time High motivation to provide excellence in customer support Advanced knowledge of Microsoft Excel and Oracle database preferred. Very strong problem solving/troubleshooting skills are a must Ability to work independently, without close supervision Able to sit for long periods of time High motivation to provide excellence in customer support Expected Duties and Responsibilities: Assist with clerical duties (i.e. typing, filing, mail, etc.). Assist with inventory management. Assist with reports related to support request closures and satisfaction surveys. Test applications used on campus and develop end-user documentation. Proofread existing end-user documentation and departmental reports. Fulfill such other duties as assigned by the Director of Technology Services. Work Habits (with the alignment of Core Values) The College asks from its staff members the following fundamental work habits: Do good work. (Service, Diligence, Faithfulness) Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative) Be punctual. (Service, Diligence, Integrity, Faithfulness) Dress professionally and appropriately for your job. (Humility) Makes suggestions when appropriate. (Resourcefulness, Enterprising, and Creative) Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness) Attend chapel services at least once per week, on average. (Integrity, Faithfulness) Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands Sitting: Remaining in the seated position Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs. Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

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